Privacy Policy

1. Who We Are

How High Scaffolding is a scaffolding services provider based in Carlisle, Cumbria, United Kingdom. When we refer to "we", "us", or "our" in this policy, we mean How High Scaffolding.

If you have any questions about this policy or how we handle your data, contact us at 07944 362 960.

2. What Data We Collect

We collect the following personal information when you use our website:

• Contact form submissions: Name, phone number, email address, service required, and project details
• WhatsApp messages: When you contact us via WhatsApp, your phone number and message content
• Phone calls: Your phone number when you call us directly
• Cookie preferences: Your cookie consent choice, stored locally on your device

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiries and provide quotes
• Arrange and deliver scaffolding services
• Communicate about ongoing projects
• Improve our website and services

We process your data based on legitimate interest (responding to your enquiry) and, where applicable, your consent.

4. How We Store Your Data

Contact form submissions are processed through FormSubmit.co, a third-party form handling service, and delivered to us via email. We do not store your data in a database on our website.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our business relationship plus any legally required retention period.

5. Cookies

Our website uses minimal cookies:

• Cookie consent preference: Stored in your browser's localStorage to remember your choice. This is not a cookie but local storage data.
• Google Maps: Our contact section embeds Google Maps, which may set its own cookies. See Google's Privacy Policy for details.

You can manage or delete cookies through your browser settings at any time.

6. Third-Party Services

We use the following third-party services that may process your data:

• FormSubmit.co — processes contact form submissions
• Google Maps — embedded map on our contact page
• Google Fonts — web fonts loaded from Google's CDN
• WhatsApp (Meta) — messaging service for customer enquiries

Each of these services has its own privacy policy governing how they handle data.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to our processing of your data
• Portability — request your data in a portable format

To exercise any of these rights, contact us by phone at 07944 362 960.

8. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.